Gatlinburg Retail Shift Supervisor

Nantahala Outdoor Center • Gatlinburg, TN

3d • Onsite

About The Position

The Retail Shift Supervisor works at NOC’s Great Outpost Outfitter Store in downtown Gatlinburg, next to Great Smoky Mountains National Park. The role involves learning NOC’s products, apparel, gear, and adventure offerings, as well as local parks and trails, to help guests make informed choices and plan activities. The supervisor also supports store sales, merchandising, inventory, shipping and receiving, staff training and engagement, and daily store operations. The position is full-time, year-round, and benefits eligible.

Requirements

• Able to work independently and contribute to team efforts.
• Excellent verbal and written communication skills.
• Able to communicate patiently and enthusiastically with customers, employees, and vendors.
• Able to work accurately under stress and pressure while meeting competing deadlines.
• Able to multitask across several projects.
• Able to handle rejection and maintain a positive attitude when approaching the next potential customer, employee, or vendor.
• Basic computer skills, including operating a POS and inventory system.
• Basic Microsoft Excel and Word skills.
• Able to help customers and employees make selections by building confidence.
• Attention to detail and strong organizational skills.
• Available to work a variety of hours, including weekends and holidays.
• Able to stand or walk for several hours, maintain or regain balance in unstable positions, and remain physically active for extended periods.
• Able to use hands, arms, and upper body continually to handle, control, or feel objects, stock merchandise, and move displays.
• Able to lift 40 pounds unassisted and up to 150 pounds with assistance.
• Able to walk up and down stairs, 20 at a time, several times per day, while carrying up to 5 pounds.
• May be required to work outdoors and must dress appropriately for current weather conditions.
• Able to communicate effectively using active listening and convey information, suggestions, and inspiration to guests.
• Able to see details a few feet away and distinguish colors, shades, and brightness.

Nice To Haves

• Retail experience.
• Shipping and receiving experience.
• Visual merchandising experience.
• Outdoor gear experience, including apparel, footwear, camping, or hiking gear.

Responsibilities

• Discover guest needs through engaging interactions and offer suitable solutions.
• Meet or exceed sales goals.
• Create and maintain appealing product and signage displays; keep products stocked and the store clean.
• Learn NOC products and services, the local area, national parks, and hiking trails to assist guests.
• Process sales accurately and promptly, including daily deposits and receipts in accordance with company guidelines.
• Offer food and beverage samples to guests as needed.
• Ensure accurate processing, merchandising, and back stock of products shipped to and received by the store.
• Track inventory movement, account for and accurately process products, and coordinate annual physical inventory counts.
• Train retail staff to process transactions accurately and track products properly.
• Maintain organized, effective, and clean primary and secondary stock locations.
• Help manage store supplies within budget and keep inventory categories and turns within company guidelines and budgets; identify fast- and slow-moving products.
• Support employee engagement and adherence to company policies and procedures; motivate staff to meet customer-service, merchandising, and store-presentation standards.
• Assist with employee attendance, discipline, training, and development, and hold employees accountable to company standards.
• Run the location without supervision during opening and closing, maintaining customer service and employee engagement standards.
• Consistently model company behaviors, policies, and procedures.

Benefits

• Paid holidays, vacation, and sick pay.
• Health, dental, vision, and life insurance for employees and dependents.
• Special discounted rates on NOC outdoor activities, gear, apparel, and footwear.
• Free or discounted access to several local attractions in Tennessee and North Carolina.
• Free onsite employee parking in downtown Gatlinburg.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed