Retail Shift Supervisor

Goodwill Industries of Southwest Florida•Naples, FL

About The Position

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support the management team in the daily operation of the store. The role assists with achieving sales, expense, profit, production, merchandising, customer service, and mission-related goals while ensuring compliance with company policies and procedures. The Shift Supervisor provides leadership, training, and operational support to help create a safe, productive, and customer-focused environment. The position includes supervising and supporting employees, maintaining store safety and cleanliness, assisting with financial and production goals, ensuring strong customer and donor relationships, and completing administrative and operational duties. The role requires a flexible schedule, including evenings, weekends, and holidays as needed. It also involves physical activity, including standing for extended periods, moving items weighing up to 40 pounds, and occasionally working outdoors in varying weather conditions.

Requirements

High school diploma or equivalent required.
Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
Ability to supervise and train employees in production, merchandising, checkout, and customer service functions.
Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
Ability to understand and follow oral and written instructions.
Ability to read, write, speak, hear, and perform business-related mathematical calculations.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds.
Ability to stand for extended periods of time.
Ability to occasionally work outdoors in varying temperatures and weather conditions.

Nice To Haves

One year of retail sales experience preferred.

Responsibilities

Maintain a safe, clean, and organized store environment by following Kaizen principles, PPE requirements, safety procedures, facility inspection practices, incident reporting requirements, and monthly safety meetings.
Ensure required store equipment is maintained in safe operating condition and support compliance with safety standards and requirements.
Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals.
Support efforts to increase customer count, average sales per customer, and sales per square foot in accordance with store objectives.
Follow recycling and salvage procedures to maximize donation value and reduce disposal expenses.
Ensure staff maintain positive relationships with customers and donors and resolve guest concerns in a timely and satisfactory manner.
Help educate customers, donors, and the community about Goodwill programs and mission services.
Sort and grade merchandise; hang and price items according to established guidelines; and meet daily production goals.
Maintain attractive merchandise displays, proper signage, inventory rotation, and compliance with pricing, merchandising, and Good, Better, Best guidelines.
Ensure mission-related signage is properly displayed throughout the store.
Prepare and submit accurate reports, control store expenses, and comply with loss prevention policies.
Complete required documentation, including DSRs, bank deposits, Kaizen inspections, facility checklists, meeting records, and other organizational reporting.
Assist with the physical operation of the store and premises.
Submit maintenance requests according to company policy and maintain cleanliness of the sales floor, backroom, and exterior areas.
Foster effective communication with employees through store meetings and ongoing interaction.
Supervise, train, and support employees to achieve production, pricing, recycling, salvage, and quality control standards.
Facilitate and participate in weekly staff training and educational sessions to improve employee knowledge, motivation, and performance.
Establish and reinforce individual performance standards aligned with organizational expectations.
Ensure compliance with company policies and procedures.
Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.