Retail Shift Supervisor

MERS Goodwill•Kansas City, MO

About The Position

MERS/Missouri Goodwill Industries is hiring a Retail Shift Supervisor for its Waldo Store - Wornall team. The supervisor supports the organization's mission, “Changing Lives Through the Power of Work!” and is expected to embody its values of diversity, integrity, passion, professionalism, respect, and responsibility. This hourly, full-time role pays $19.50 per hour, with bonus potential of up to $500 per month. Required travel is 0%.

Requirements

At least one year of retail management experience or previous Goodwill Retail or Warehouse experience.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
Comfort using workplace technology such as registers, scheduling systems, and inventory management software.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Supervise, direct, and train assigned staff, ensuring they perform their essential functions.
Provide superior internal and external customer service, encourage repeat donors and shoppers and staff retention, and promptly de-escalate customer dissatisfaction.
Coach and counsel employees on job performance, including administering discipline up to and including termination.
Use independent judgment to assign daily duties and achieve operational tasks.
Identify and recommend employees with proven performance for advancement.
Safeguard company property and personal information from harm, damage, or theft, and report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Risk Management.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods, arrange replacements for absent employees when needed, and audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance in accordance with MERS Goodwill's dress code.
Perform other duties as assigned.

Benefits

Monthly bonus potential of up to $500.
Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month following hire for employees working 20 or more hours per week.
Voluntary life and AD&D insurance beginning the first of the month following hire for employees working 20 or more hours per week.
403(b) retirement plan available from the date of hire for employees working 20 or more hours per week.
403(b) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(a) retirement plan available from the date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.