Retail Shift Supervisor

MERS Goodwill • University City, MO

5d • Onsite

About The Position

MERS/Missouri Goodwill Industries is hiring a Retail Shift Supervisor for its University City Store - Olive team. The supervisor supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility.

This role supervises, trains, and directs assigned staff; supports store operations and customer service; and helps ensure staffing, payroll, and daily tasks are managed effectively. The position is hourly, full-time, and pays $19.50 per hour, with bonus potential of up to $500 per month. Required travel is listed as 100%.

Requirements

• At least one year of retail management experience or previous Goodwill retail or warehouse experience.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
• Comfort using workplace technology such as registers, scheduling, and inventory management software.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Supervise, direct, and train assigned staff, ensuring they perform their essential and primary functions.
• Provide superior internal and external customer service, support repeat donors and shoppers, encourage staff retention, and quickly and effectively de-escalate customer dissatisfaction.
• Coach and counsel employees on job performance, including discipline up to and including termination.
• Use independent judgment to assign daily duties and accomplish operational tasks.
• Identify and recommend high-performing employees for advancement.
• Safeguard company property and personal information from harm, damage, or theft, and report theft, misappropriation, unethical or inappropriate behavior, or unauthorized possession of company property to management, Human Resources, or Risk Management.
• Read, follow, model, and enforce agency policies, procedures, and values.
• Use efficient staffing methods to ensure appropriate store coverage and arrange replacements for absent employees when necessary.
• Audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance and adhere to MERS Goodwill’s dress code.
• Perform other duties as assigned.

Benefits

• Monthly bonus potential up to $500.
• Individual and family medical benefits for full-time employees working at least 30 hours per week.
• Individual and family dental and vision benefits beginning the first of the month after hire for employees working at least 20 hours per week.
• Voluntary Life and AD&D Insurance beginning the first of the month after hire for employees working at least 20 hours per week.
• 403(b) retirement plan beginning on the date of hire for employees working at least 20 hours per week.
• 403(b) employer match after one year of employment for employees working at least 20 hours per week.
• 401(a) retirement plan beginning on the date of hire for employees working at least 20 hours per week.
• PTO accrual of up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed