Retail Shift Supervisor

MERS Goodwill • Pittsburg, KS

21h • Onsite

About The Position

MERS/Missouri Goodwill Industries is hiring an energetic, self-motivated, and professional Retail Shift Supervisor for its Pittsburg Store - Broadway team. The supervisor supports the organization’s mission, “Changing Lives Through the Power of Work!” and is expected to embody its values of diversity, integrity, passion, professionalism, respect, and responsibility.

This hourly, full-time role supervises and trains staff, supports store operations, provides customer service, and helps maintain appropriate staffing and payroll processes. The position requires 10% travel and offers an hourly rate of $19.50, with bonus potential. The posting lists monthly bonus potential up to $250 in the role details and up to $500 in the benefits section.

Requirements

• At least 1 year of retail management experience or previous Goodwill Retail or Warehouse experience.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills, including decision-making, motivation, goal-setting, and problem-solving.
• Comfort with workplace technology such as registers, scheduling, and inventory management software.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Supervise, direct, and train assigned staff, ensuring they perform their essential and primary functions.
• Provide superior internal and external customer service to encourage repeat donors, shoppers, and staff retention, and quickly and effectively de-escalate customer dissatisfaction.
• Coach and counsel employees about job performance, including administering discipline up to and including termination.
• Independently assign daily job duties to accomplish operational tasks.
• Identify and recommend employees with proven performance for advancement.
• Safeguard company property and personal information from harm, damage, or theft, and report theft, misappropriation, unethical or inappropriate behavior, or unauthorized possession of company property to management, Human Resources, or Risk Management.
• Read, follow, model, and enforce agency policies, procedures, and values.
• Use efficient staffing methods to ensure appropriate store staffing and arrange replacements for absent employees when necessary.
• Audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance and follow MERS Goodwill’s dress code.
• Perform other duties as assigned.

Benefits

• Monthly bonus potential, listed as up to $500.00 in the benefits section.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits beginning on the first of the month following hire for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance beginning on the first of the month following hire for employees working 20 or more hours per week.
• 403(B) retirement plan starting on the date of hire for employees working 20 or more hours per week.
• 403(B) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
• 401(A) retirement plan starting on the date of hire for employees working 20 or more hours per week.
• PTO accrual of up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed