Shift Leader/Manager - Five Guys Gatlinburg
About The Position
Life's Food, a Five Guys franchisee, is hiring a Shift Leader/Manager to lead restaurant operations and support a high-energy, guest-focused team. The role oversees kitchen stations and helps deliver Five Guys' quality, cleanliness, and service standards in a fast-paced environment. The Shift Leader coaches and mentors crew members, maintains team morale and the company's “No Jerks” culture, and helps prepare the restaurant for weekly secret shoppers. The role also leads guest service, resolves customer issues, and keeps the dining room clean. The position is offered as full-time or part-time. Compensation is described as an effective hourly wage comprising base pay and credit-card tips, with cash tips in addition and opportunities to earn weekly secret-shopper bonuses. Employees receive a free Five Guys meal each shift. Life's Food promotes from within and offers opportunities to advance to Assistant and General Management. The company says employees' work supports local and global missions through its initiative. The role requires standing and walking for up to eight hours per shift, with scheduled breaks, and regularly lifting and carrying up to 50 pounds. Duties also involve pushing and pulling loaded carts and receptacles; bending, squatting, kneeling, and reaching; repetitive hand use; and operating hot cooking equipment while tolerating heat, steam, and hot oil. Employees move between hot kitchen lines, coolers, and outdoor delivery or trash areas, and work in a fast-paced, high-volume, noisy kitchen. The restaurant cooks exclusively in peanut oil and serves whole peanuts, so employees will regularly handle or be exposed to peanuts, peanut oil, and peanut dust.
Requirements
- Previous leadership experience as a shift lead, supervisor, or manager in food service or retail.
- Ability to thrive in a loud, high-volume environment and remain composed during busy periods.
- Reliability, punctuality, a strong work ethic, and a willingness to help the team.
- Ability to perform the listed physical demands, with or without reasonable accommodation.
- Ability to safely operate hot equipment and tolerate heat, steam, and hot oil.
- Ability to communicate clearly with guests and teammates and follow safety instructions.
- Ability to work around and regularly handle or be exposed to peanuts, peanut oil, and peanut dust.
Responsibilities
- Oversee the grill, fry station, and dressing table, ensuring food is prepared to the restaurant's standards.
- Coach and mentor crew members, maintain morale, and support the “No Jerks” team culture.
- Maintain quality, cleanliness, and speed standards and prepare the team for weekly secret shoppers.
- Lead guest service, resolve issues, and ensure the dining room is clean.
- Help the restaurant operate effectively in a fast-paced, high-volume environment.
Benefits
- Free Five Guys meal every shift.
- Weekly Secret Shopper bonus opportunities.
- Professional growth and promotion opportunities to Assistant and General Management.
- Work supports local and global missions through the Life's Food initiative.
- Cash tips in addition to the stated effective hourly wage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
