Shift Leader/Manager - Five Guys Pigeon Forge
About The Position
Life’s Food, a family-owned Five Guys franchisee, is hiring a Shift Leader/Manager to lead restaurant operations and provide guests with a “Gold Standard” experience. The role involves overseeing kitchen stations, coaching and mentoring crew members, maintaining the company’s “No Jerks” culture, and ensuring quality, cleanliness, and speed. The position is suited to an energetic leader who can thrive in a fast-paced, high-volume environment and contribute to a company that supports local and global missions. The stated pay is an effective hourly wage made up of base pay and credit card tips, with cash tips paid on top and opportunities to earn weekly Secret Shopper bonuses. Employees receive a free Five Guys meal each shift and opportunities for professional growth, including promotion to Assistant and General Management. The posting lists the role as full-time or part-time. The work takes place in a high-volume, noisy kitchen and restaurant environment. It involves working around hot equipment, heat, steam, and hot oil; moving between hot cooking areas, coolers, and outdoor delivery or trash areas; and regular exposure to peanuts and peanut oil. With or without reasonable accommodation, team members must be able to stand and walk for up to eight hours per shift with scheduled breaks, lift and carry up to 50 pounds, push and pull loaded carts and receptacles, bend, squat, kneel, reach, use their hands repetitively, and communicate clearly while following safety instructions.
Requirements
- Previous leadership experience as a Shift Lead, Supervisor, or Manager in food service or retail.
- Ability to thrive in a loud, high-volume environment and remain composed during busy periods.
- Reliability, punctuality, strong work ethic, ethical conduct, and willingness to support the team.
- Interest in working for a company that supports local and global charitable missions.
- Ability, with or without reasonable accommodation, to stand and walk for up to eight hours per shift with scheduled breaks.
- Ability to regularly lift and carry up to 50 pounds, including from floor to shoulder height.
- Ability to push and pull loaded carts, supply bins, and trash or grease receptacles.
- Ability to frequently bend, squat, kneel, and reach overhead or below waist level.
- Ability to use hands repetitively and perform the finger movements needed for POS use, food assembly, and wrapping.
- Ability to safely operate hot equipment and tolerate heat, steam, and hot oil.
- Ability to move between hot cook-line areas, walk-in coolers, and outdoor delivery or trash areas.
- Ability to work effectively in a fast-paced, high-volume, noisy kitchen.
- Ability to use close, distance, and peripheral vision to read tickets, monitor the grill, and operate the register.
- Ability to communicate clearly with guests and teammates and follow safety instructions.
- Ability to work around and regularly handle or be exposed to peanuts, peanut oil, and peanut dust.
Responsibilities
- Oversee the grill, fry station, and dressing table to ensure food is prepared to freshness standards.
- Coach and mentor crew members, maintain morale, and uphold the “No Jerks” culture.
- Ensure quality, cleanliness, and speed standards are met and the team is prepared for Weekly Secret Shoppers.
- Lead high-energy guest service, resolve customer issues, and keep the dining room spotless.
Benefits
- Free Five Guys meal every shift.
- Weekly Secret Shopper bonus opportunities.
- Cash tips in addition to the stated effective hourly wage.
- Professional growth and promotion opportunities to Assistant and General Management.
- Work that supports local and global missions through the Life’s Food initiative.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
