Retail Shift Leader

EZCORP • Hometown, IL

5d • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPawn location in Hometown, Illinois. The role provides customer service, promotes sales, negotiates pawn transactions, and helps lead and coach store Team Members. The position offers structured training and a career path, including a paid five-week training program that leads to a $0.50-per-hour raise and transition to Lead Pawnbroker upon completion. Team Members can also train for an Assistant Manager position through a six-month program.

The pay range is $18.00 to $20.00 per hour, based on experience, with monthly uncapped bonuses based on store and individual performance. The posting describes the environment as fun and fast-paced and highlights career development and customer service.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a supervisor, key holder, shift lead, team lead, or manager.
• Pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to understand and manage customer needs.
• Strong organization, attention to detail, judgment, time management, prioritization, communication, and interpersonal skills.
• Ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Process loans and extensions.
• Negotiate mutually satisfactory terms for items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Provide a friendly, courteous, and respectful customer environment.
• Follow Company policies, procedures, and regulations.

Benefits

• Free health insurance for the employee when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week initial training program.
• Structured leadership training programs.
• Career path and training for an Assistant Manager position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED