Retail Shift Leader

EZCORP • Indianapolis, IN

5d • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPawn location at 2857 Lafayette Rd., Indianapolis, Indiana 46222. The role offers pay of $15.00 to $17.00 per hour, based on experience, and a structured career path with opportunities to develop customer service and leadership skills and progress toward an Assistant Manager position.

The Retail Shift Leader provides outstanding customer service, builds customer relationships, promotes sales, and negotiates deals on a wide variety of pawn items. The role helps create a friendly, courteous, and respectful customer environment while leading and influencing team members through coaching and hands-on involvement. It also includes processing pawn loans and extensions, agreeing on satisfactory terms for items to be pawned, completing store opening and closing procedures, and supervising and coaching team members.

Full-time team members are offered benefits including medical insurance options, monthly bonus potential, paid time off, holiday pay, a 401(k) with company match, and a store discount. The position includes a paid five-week initial training program; completing it earns a $0.50 hourly raise and a transition to Lead Pawnbroker. Further structured leadership training and a six-month Assistant Manager training program are also described.

Requirements

• High school diploma or GED.
• Minimum one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation talents, and ability to read and manage customer needs.
• Highly organized and detail-oriented, with excellent judgment and strong time-management and prioritization skills.
• Excellent communication and interpersonal skills, including the ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Create a friendly, courteous, and respectful environment for customers.
• Lead and influence team members through coaching and hands-on involvement.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store team members.
• Adhere to Company policies, procedures, and regulations.

Benefits

• Free health insurance for team members selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• Paid five-week initial training program; completion earns a $0.50 raise and transition to Lead Pawnbroker.
• Structured leadership training programs.
• Career path and six-month training program for an Assistant Manager position.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Great working hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED