Retail Shift Leader
About The Position
EZCORP is hiring a full-time Retail Shift Leader (Key Holder) for its EZPAWN store in Bellaire, Texas. The role offers a structured career path, paid training, leadership development, and opportunities to advance to Lead Pawnbroker and Assistant Manager. The pay range is $14.00 to $16.00, based on experience, with bonus potential. The Retail Shift Leader provides customer service, builds relationships with customers, promotes sales, negotiates pawn transactions, and helps create a friendly and respectful store environment. The role also involves leading, coaching, and supporting Team Members, along with performing store opening and closing procedures.
Requirements
- High school diploma or GED.
- At least 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
- Pass a criminal background check and drug test.
- Valid driver’s license and auto insurance.
- Engaging personality, leadership ability, negotiation skills, and ability to understand and manage customer needs.
- Strong organization, attention to detail, judgment, time management, prioritization, communication, and interpersonal skills.
- Ability to build ongoing customer relationships.
- Adhere to all Company policies, procedures, and regulations.
Nice To Haves
- Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual.
Responsibilities
- Provide outstanding customer service and build solid customer relationships.
- Promote sales and negotiate deals for a wide variety of pawn items.
- Process loans and extensions.
- Reach jointly satisfactory terms regarding items to be pawned.
- Perform store opening and closing procedures.
- Supervise and coach store Team Members.
- Follow Company policies, procedures, and regulations.
Benefits
- Free health insurance; the posting specifies no-cost medical insurance for Team Members selecting the BlueCross BlueShield EPO Plan.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Paid five-week initial training program, with a $0.50 raise upon completion and transition to Lead Pawnbroker.
- Structured leadership training programs and career path toward Assistant Manager.
- Competitive wages and opportunity to increase pay and position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
