Retail Shift Leader

EZCORP • Birmingham, AL

6d • $16 - $18 • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPAWN location in Birmingham, Alabama. The role provides customer service, builds customer relationships, promotes sales, negotiates deals involving pawn items, and supports and leads Team Members through coaching and hands-on involvement. The Shift Leader helps create a friendly, courteous, and respectful customer environment.

The position offers a structured career path. New hires complete a paid five-week training program and, upon completion, earn a $0.50-per-hour raise and transition to Lead Pawnbroker. Team Members can also participate in leadership development and train for an Assistant Manager role through a six-month program. Pay is $16–$18 per hour based on experience, with monthly bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Ability to adhere to Company policies, procedures, and regulations.
• Strong leadership, negotiation, organization, attention to detail, judgment, time-management, prioritization, communication, and interpersonal skills.
• Ability to understand and manage customer needs and build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Process loans and extensions.
• Reach mutually satisfactory terms regarding items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store Team Members.
• Maintain a friendly, courteous, and respectful environment.
• Adhere to Company policies, procedures, and regulations.

Benefits

• Free health insurance for the Team Member when selecting the BlueCross BlueShield EPO Plan.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week initial training program.
• Structured leadership training and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED