Retail Shift Leader
About The Position
EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPAWN store in Birmingham, Alabama. The role provides customer service, builds customer relationships, promotes sales, and negotiates transactions involving a wide variety of pawn items. The Shift Leader helps create a friendly, courteous, and respectful customer environment while leading Team Members through coaching and hands-on involvement. The position offers structured career development. Team Members who complete the initial five-week paid training program receive a $0.50 raise and transition to Lead Pawnbroker. Employees may also follow a career path toward Assistant Manager, which includes a six-month training program. The stated pay range is $16–$18 per hour based on experience, with monthly uncapped bonus potential based on store and individual performance.
Requirements
- High school diploma or GED.
- At least one year of experience as a supervisor, key holder, shift lead, team lead, or manager.
- Pass a criminal background check and drug test.
- Valid driver’s license and auto insurance.
- Adhere to all Company policies, procedures, and regulations.
- Engaging personality, solid leadership, strong negotiation talents, and ability to assess and manage customer needs.
- Highly organized and detail-oriented, with sound judgment and strong time-management and prioritization skills.
- Excellent communication and interpersonal skills and ability to build ongoing customer relationships.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual.
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and negotiate deals involving a wide variety of pawn items.
- Process loans and extensions.
- Reach mutually satisfactory terms regarding items to be pawned.
- Perform store opening and closing procedures.
- Supervise and coach store Team Members.
- Help provide a friendly, courteous, and respectful customer environment.
Benefits
- Free health insurance for the Team Member when selecting the BlueCross BlueShield EPO plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Paid time off.
- Holiday pay.
- Store discount.
- Five-week paid initial training program, with a $0.50 raise upon completion and transition to Lead Pawnbroker.
- Structured leadership training programs.
- Career path and six-month training program toward an Assistant Manager position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
