Retail Shift Leader

EZCORP • Bryan, TX

11d • Onsite

About The Position

EZCORP is hiring a Retail Shift Leader (Key Holder) for its EZPAWN store at 2027 S. Texas Ave., Bryan, Texas 77802. The role offers pay based on experience, with a stated range of $14.00 to $16.00, and provides a structured career path in a fast-paced retail environment. New hires complete a paid five-week training program; upon completion, they receive a $0.50 raise and transition to Lead Pawnbroker. Team members can also train for an Assistant Manager position through a six-month training program.

The Retail Shift Leader provides customer service, develops customer relationships, promotes sales, negotiates pawn transactions, and helps create a friendly and respectful store environment. The role also includes leading, supervising, and coaching team members, along with opening and closing procedures. EZCORP describes the position as full-time and offers benefits including health insurance, a 401(k) with company match, paid time off, holiday pay, a store discount, and monthly bonus potential.

Requirements

• High school diploma or GED.
• At least 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality, solid leadership, strong negotiation skills, and ability to understand and manage customer needs.
• Strong organization, attention to detail, judgment, time management, and prioritization skills.
• Excellent communication and interpersonal skills and ability to build ongoing customer relationships.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide outstanding customer service and build solid customer relationships.
• Promote sales and make deals involving a wide variety of pawn items.
• Process loans and extensions.
• Negotiate mutually satisfactory terms for items to be pawned.
• Perform store opening and closing procedures.
• Supervise and coach store team members.
• Promote a friendly, courteous, and respectful store environment.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance for the team member when selecting the BlueCross BlueShield EPO Plan.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid initial five-week training program, with a $0.50 raise upon completion.
• Career development and structured leadership training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED