Retail-Seasonal Service Team Member
About The Position
The Retail Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast, friendly checkout experience. The role also supports store operations through truck unloading, stocking, planogram work, merchandise recovery, and maintaining a well-merchandised and in-stock store. Team members assist with omnichannel orders, promote rewards and credit card programs, support shrink and safety initiatives, and follow company procedures and policies. The position includes cross-training in Custom Framing sales and production and may include other duties as assigned.
Requirements
- Must be at least 16 years old.
- Must satisfy applicable federal, state, and local legal requirements of the job.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Follow Standard Operating Procedures, company programs, policies, and standards to ensure compliance.
- Interact respectfully and positively with others, promote the organization’s vision and values, and serve as a role model for team members.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
