Retail Seasonal Service Team Member

Michaels Stores • Hattiesburg, MS

3d • Onsite

About The Position

The Retail Seasonal Service Team Member helps customers shop the store, locate products, and find solutions while providing friendly, efficient service and checkout. The role supports merchandise operations throughout the store, including truck unloading, stocking, planograms, recovery, and maintaining an in-stock, well-merchandised environment. Team members also support online order processes, store safety and shrink programs, and company procedures. The role includes cross-training in Custom Framing sales and production.

This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Outdoor work may be required when retrieving shopping carts or unloading trucks. Work hours may include nights, weekends, and early mornings. The role requires standing for extended periods, moving around the store, and regularly bending, lifting, carrying, reaching, and stretching. It may also involve lifting heavy boxes and reaching high shelves using a ladder or similar equipment. Michaels requires team members in this role to be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to regularly bend, lift, carry, reach, and stretch.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Promote the Rewards program and Private Label Credit Cards, and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, support the organization’s vision and values, and serve as a positive role model.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program, depending on position and eligibility.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services, depending on position and eligibility.
• Flexible spending accounts, depending on position and eligibility.
• Commuter benefits, depending on position and eligibility.
• Tuition assistance, depending on position and eligibility.
• Adoption assistance, depending on position and eligibility.
• Voluntary insurance options, depending on position and eligibility.
• Employee discounts.
• Access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed