Retail Seasonal Service Team Member

Michaels•Battle Creek, MI

1d•Onsite

About The Position

The Retail Seasonal Service Team Member delivers friendly customer service, helps customers shop and find products, and provides a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, merchandise recovery and maintenance, and other duties that help keep the store well-merchandised and in stock. Team members also assist with online order processes, promote customer programs, follow company policies and safety procedures, and are cross-trained in Custom Framing sales and production. This role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. Work hours include nights, weekends, and early mornings. Team members must be at least 16 years old and satisfy applicable federal, state, and local legal requirements.

Requirements

Must be at least 16 years old.
Must satisfy federal, state, and local legal requirements applicable to the job.
Ability to remain standing for long periods and move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Engage customers about the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including merchandise returns and general store recovery.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.