Retail-Seasonal Service Team Member

Michaels Stores • Omaha, NE

8d • Onsite

About The Position

The Retail Service Team Member provides friendly customer service, helps customers shop and locate products, and delivers a fast and friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, and educating customers about the Voice of Customer survey. Team members also assist with online order fulfillment through Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Store operations duties include unloading trucks, stocking merchandise, maintaining planograms, completing merchandise recovery and returns, performing Store In Stock Optimization (SISO) and AD set duties, and supporting shrink and safety programs. Team members follow company procedures and standards, interact respectfully with others, and are cross-trained in Custom Framing sales and production. Other duties may be assigned.

This role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be; outdoor work may occur when retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. The role requires standing for extended periods, moving throughout the store, and regular bending, lifting, carrying, reaching, and stretching. Team members may need to lift heavy boxes and access high shelves using a ladder or similar equipment. Applicants must be at least 16 years old and meet applicable legal requirements.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including merchandise returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to support compliance.
• Interact with others in an accepting and respectful manner and promote the organization's vision and values.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed