Retail Service Team Member Seasonal

Michaels•Wooster, OH

8d•Onsite

About The Position

The Retail Service Team Member provides friendly customer service, helps customers find products and solutions, and delivers a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, planograms, merchandise recovery, in-stock optimization, and ad-set duties. Team members also assist with omnichannel orders, support shrink and safety programs, and follow company policies and procedures. The position includes cross-training in Custom Framing sales and production, along with other duties as assigned. This seasonal role is based in a public retail store. The store’s public areas are climate controlled, though some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The total base pay range is $13.00–$15.30, and the position may be eligible for overtime compensation in accordance with applicable state and local laws.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to maintain a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.