Retail Service Advisor - Automotive

Maverick Car Company • Boise, ID

85d • Onsite

About The Position

Maverick Car Company is seeking a Retail Service Advisor to join their team in Boise, ID. This role is crucial to the client experience, focusing on building trust and making vehicle servicing feel as good as buying a car. The ideal candidate will genuinely enjoy interacting with people, understand that great service goes beyond selling maintenance and repairs, and excel at building relationships, clear communication, problem-solving, and creating a positive client experience that encourages repeat business. As a Retail Service Advisor, you will be the main point of contact between clients and the Service Team, ensuring clients understand their vehicle's needs, coordinating work with technicians, keeping clients informed throughout the service process, and ensuring a seamless experience from check-in to pickup. This role emphasizes managing relationships over just repair orders, requiring good judgment on when and how to communicate with clients.

Requirements

• Strong customer service and relationship-building skills
• Excellent verbal and written communication
• The ability to explain automotive repairs clearly to people who may not be automotive experts
• Strong organization and attention to detail
• The ability to manage multiple clients and priorities at once
• Confidence having conversations about vehicle repairs and cost
• Strong follow-through and personal accountability
• A calm, professional approach when things don't go according to plan
• A team-first mentality
• A genuine desire to help people

Nice To Haves

• Previous automotive service advisor experience is preferred, but we're ultimately looking for someone who understands what exceptional client service looks like and has the ability to learn the technical side of the role.

Responsibilities

• Build genuine, long-term relationships with Maverick service clients
• Welcome clients and create a professional, comfortable service experience
• Listen carefully to client concerns and understand what they're experiencing with their vehicle
• Translate technician findings and vehicle inspections into clear, understandable recommendations
• Build and manage accurate repair orders
• Communicate recommended maintenance and repairs without pressure or unnecessary upselling
• Provide clear estimates and obtain appropriate approvals
• Keep clients proactively informed throughout the repair process
• Coordinate closely with technicians, parts, vendors, and other team members
• Monitor vehicle progress and communicate changes or delays before the client has to ask
• Handle questions, concerns, and unexpected situations with professionalism and ownership
• Review completed work with clients and ensure they understand what was done
• Follow up with clients after service when appropriate
• Identify opportunities to improve the client experience and service process
• Help create an organized, efficient, and positive Service Department

Benefits

• Full benefits package
• Growing company with advancement opportunities
• A team-oriented environment
• Leadership that values communication, accountability, and development
• An opportunity to build real, long-term client relationships
• A Service Team focused on doing the right thing for the client—not simply maximizing the repair order

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed