Retail/Senior Retail Media Digital Specialist

Skai•San Francisco, CA

2d•$90,000 - $100,000•Hybrid

About The Position

The Expert Services Specialist or Senior Specialist, depending on leveling, is a retail media practitioner responsible for day-to-day execution and performance of assigned client accounts on the Skai Retail Media management platform. The role is hands-on with campaigns and accountable for their performance, while developing a consultative approach by explaining results and recommending next steps to clients. Working with an Expert Services Manager and the Expert Services Director, the specialist serves external clients, supports account strategy, and helps improve the team's delivery standards. The position is US-based, hybrid with three days in the office per week, and includes occasional travel as needed. The salary range is $90,000–$100,000, with eligibility for additional bonus compensation.

Requirements

Hands-on experience building, running, and optimising paid ecommerce campaigns, including Amazon Sponsored Products, Sponsored Brands, and Sponsored Display, with concrete examples of changes and their results.
Ability to conduct root-cause analysis and connect metrics to client business objectives rather than optimising to a single metric.
Confidence working with large datasets in Excel or similar tools.
Clear client-facing communication, both written and verbal, including explaining results and recommendations.
Ownership and follow-through, including taking problems to resolution and flagging risks early.
Curiosity about AI and automation, with use of generative AI tools such as Claude.

Nice To Haves

Walmart Connect and DSP exposure, such as Amazon DSP or Walmart DSP.
AMC experience, including running and interpreting queries.
Experience with other networks, including Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, or Kroger Precision Marketing.
Agency-side background and experience with Skai or a comparable platform.
Experience collaborating with a global team, locally and virtually.

Responsibilities

Own day-to-day execution, optimisation, and performance of assigned retail media accounts, including campaign builds, budget pacing, and bid and structure management.
Investigate performance changes and opportunities, identify root causes, and advise clients on media planning and best practices across Amazon, Walmart, and other networks.
Prepare performance updates and contribute to QBRs and strategic reviews.
Build custom analyses, reports, and automations, including using generative AI tools when standard tools and templates are insufficient.
Coach Specialists and contribute to team playbooks.
Partner with product, sales, technical account management, and client services to surface client needs and market opportunities.