Retail/Senior Retail Media Digital Specialist

Skai•Chicago, IL

2d•$90,000 - $100,000•Hybrid

About The Position

The Expert Services Specialist or Senior Specialist, depending on leveling, is a retail media practitioner responsible for the day-to-day execution and performance of assigned client accounts on the Skai Retail Media management platform. The role involves hands-on campaign management and developing a consultative approach by investigating performance and recommending next steps to clients. Working with an Expert Services Manager and the Expert Services Director, the specialist serves external clients, supports account strategy, and helps improve the team’s delivery standards. The position is US-based, includes occasional travel as needed, and follows a hybrid schedule with three days per week in the office. The salary range is $90,000–$100,000, with eligibility for additional bonus compensation.

Requirements

Hands-on experience building, running, and optimizing paid ecommerce campaigns, including Amazon Sponsored Products, Sponsored Brands, and Sponsored Display.
Ability to conduct root-cause analysis and connect metrics to client business objectives rather than optimizing a single metric.
Confidence working with large datasets in Excel or similar tools.
Clear written and verbal client-facing communication, including explaining results and recommendations.
Ownership and follow-through, including resolving problems and flagging risks early.
Curiosity about AI and automation and use of generative AI tools such as Claude.

Nice To Haves

Exposure to Walmart Connect and DSPs, such as Amazon DSP or Walmart DSP.
Experience with AMC, including running and interpreting queries.
Experience with networks such as Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, or Kroger Precision Marketing.
Agency-side background and experience with Skai or a comparable platform.
Experience collaborating with a global team locally and virtually.

Responsibilities

Own day-to-day execution, optimization, and performance of assigned retail media accounts, including campaign builds, budget pacing, bidding, and account structure management.
Investigate performance changes and opportunities, identify root causes, and advise clients on media planning and best practices across Amazon, Walmart, and other networks.
Prepare performance updates and contribute to quarterly business reviews (QBRs) and strategic reviews.
Build custom analyses, reports, and automations, including using generative AI tools when standard tools and templates are insufficient.
Coach Specialists and contribute to team playbooks.
Partner with product, sales, technical account management, and client services to identify client needs and market opportunities.