Retail/Senior Retail Media Digital Specialist
About The Position
The Expert Services Specialist or Senior Specialist is a retail media practitioner responsible for day-to-day execution and performance across an assigned set of client accounts using the Skai Retail Media management platform. The role is hands-on with campaign management and accountable for campaign performance, while developing a consultative approach that goes beyond reporting results to explain why they occurred and recommend next steps to clients. Working with an Expert Services Manager and Expert Services Director, the position serves external clients, supports account strategy, and helps raise the team's delivery standards. The role is US-based and hybrid, with three days per week in the office and occasional travel as needed. The salary range is $90,000–$100,000, with eligibility for additional bonus compensation. Actual salary will vary according to experience, skills, abilities, internal equity, and market data.
Requirements
- Hands-on experience building, running, and optimizing paid ecommerce campaigns, including Amazon Sponsored Products, Sponsored Brands, and Sponsored Display; ability to explain changes made and their results.
- Ability to conduct root-cause analysis and connect metrics to client business objectives rather than optimizing to a single metric.
- Confidence working with large datasets in Excel or similar tools.
- Clear client-facing communication, both written and verbal, including explaining results and recommendations.
- Ownership and follow-through, including resolving problems and flagging risks early.
- Curiosity about AI and automation, and use of generative AI tools such as Claude to work more efficiently and effectively.
Nice To Haves
- Walmart Connect and DSP experience, such as Amazon DSP or Walmart DSP AMC, including running and interpreting queries.
- Experience with other networks, including Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, or Kroger Precision Marketing.
- Agency-side background.
- Experience with Skai or a comparable platform.
- Experience collaborating with a global team locally and virtually.
Responsibilities
- Own day-to-day execution, optimization, and performance of assigned retail media accounts, including campaign builds, budget pacing, bids, and campaign structure.
- Investigate performance changes and opportunities, identify root causes, and advise clients on media planning and best practices across Amazon, Walmart, and other networks.
- Prepare performance updates and contribute to quarterly business reviews (QBRs) and strategic reviews.
- Build custom analyses, reports, and automations, including using generative AI tools when standard tools and templates are insufficient.
- Coach Specialists and contribute to team playbooks.
- Partner with product, sales, technical account management, and client services to surface client needs and market opportunities.
Benefits
- Additional bonus compensation eligibility
- Hybrid work arrangement with three days in the office per week
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
