Retail/Senior Retail Media Digital Specialist

Skai•Chicago, IL

1d•Hybrid

About The Position

Skai is hiring an Expert Services Specialist or Senior Specialist, depending on leveling, to manage the day-to-day execution and performance of assigned client accounts on the Skai Retail Media management platform. The role is hands-on with campaigns and accountable for their performance, while developing a consultative approach that explains results and recommends next steps. Working with an Expert Services Manager and the Expert Services Director, the specialist serves external clients, supports account strategy, and helps improve the team’s delivery standards. The role is US-based and hybrid, with three days per week in the office and occasional travel as needed. The salary range is $90,000–$100,000, with eligibility for additional bonus compensation. Actual salary varies based on experience, skills, abilities, internal equity, and market data; bonus details are provided during recruitment.

Requirements

Hands-on experience building, running, and optimizing paid ecommerce campaigns, including Amazon Sponsored Products, Sponsored Brands, and Sponsored Display, with the ability to explain changes made and their results.
Ability to conduct root-cause analysis and connect metrics to client business objectives rather than optimizing for a single metric.
Confidence working with large datasets in Excel or similar tools.
Clear written and verbal client-facing communication, including explaining results and recommendations.
Ownership and follow-through, including taking problems to resolution and flagging risks early.
Curiosity about AI and automation, and use of generative AI tools such as Claude.
Ability to collaborate with a global team, locally and virtually.

Nice To Haves

Walmart Connect and DSP experience, such as Amazon DSP or Walmart DSP AMC, including running and interpreting queries.
Experience with other networks, including Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, or Kroger Precision Marketing.
Agency-side background.
Experience with Skai or a comparable platform.

Responsibilities

Own day-to-day execution, optimization, and performance of assigned retail media accounts, including campaign builds, budget pacing, bids, and campaign structure.
Investigate performance changes and opportunities, identify root causes, and advise clients on media planning and best practices across Amazon, Walmart, and other networks.
Prepare performance updates and contribute to quarterly business reviews and strategic reviews.
Build custom analyses, reports, and automations, including using generative AI tools when standard tools and templates are insufficient.
Coach Specialists and contribute to team playbooks.
Partner with product, sales, technical account management, and client services to surface client needs and market opportunities.