Retail/Senior Retail Media Digital Specialist
About The Position
Skai is hiring an Expert Services Specialist or Senior Specialist, depending on leveling, to manage the day-to-day execution and performance of assigned client accounts on the Skai Retail Media management platform. The role is hands-on with campaign builds, optimization, budget pacing, bidding, and account structure, and is accountable for campaign performance. It also involves developing a consultative client voice by investigating results, identifying root causes, and recommending next steps. Working with an Expert Services Manager and the Expert Services Director, the specialist serves external clients, supports account strategy, and helps improve the team’s delivery standards. The role includes preparing performance updates and contributing to QBRs and strategic reviews; creating custom analyses, reports, and automations, including with generative AI tools; coaching Specialists; contributing to team playbooks; and collaborating with product, sales, technical account management, and client services. The position is US-based, with occasional travel as needed, and follows a hybrid arrangement with three days per week in the office. The salary range is $90,000–$100,000, with eligibility for additional bonus compensation.
Requirements
- Hands-on experience building, running, and optimizing paid ecommerce campaigns, including Amazon Sponsored Products, Sponsored Brands, and Sponsored Display.
- Ability to describe campaign changes and their resulting outcomes.
- Analytical ability to conduct root-cause analysis and connect metrics to client business objectives rather than optimizing to a single metric.
- Confidence working with large datasets in Excel or similar tools.
- Clear client-facing communication, both written and verbal, including explaining results and recommendations.
- Ownership and follow-through, including taking problems to resolution and flagging risks early.
- Curiosity about AI and automation, and use of generative AI tools such as Claude to work more effectively.
Nice To Haves
- Walmart Connect and DSP exposure, such as Amazon DSP or Walmart DSP AMC, including running and interpreting queries.
- Experience with other networks, including Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, or Kroger Precision Marketing.
- Agency-side background.
- Experience with Skai or a comparable platform.
- Experience collaborating with a global team, both locally and virtually.
Responsibilities
- Own the day-to-day execution, optimization, and performance of assigned retail media accounts, including campaign builds, budget pacing, bid management, and account structure.
- Investigate performance changes and opportunities, identify root causes, and advise clients on media planning and best practices across Amazon, Walmart, and other networks.
- Prepare performance updates and contribute to QBRs and strategic reviews.
- Build custom analyses, reports, and automations, including with generative AI tools, when standard tools and templates are insufficient.
- Coach Specialists and contribute to team playbooks.
- Partner with product, sales, technical account management, and client services to surface client needs and market opportunities.
Benefits
- Hybrid work arrangement with a home/office mix and three days in the office per week.
- Eligibility for additional bonus compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
