Retail Security Systems Technician

Johnson Controls • Evansville, IN

14d • $52,000 - $71,000

About The Position

Sensormatic Solutions, a business of Johnson Controls, partners with retail customers to provide service excellence, post-installation support, and customer-focused outcomes. The Retail Security Systems Technician works across retail environments to install and repair inventory control and video equipment. The role emphasizes safe, effective work, efficient service-call management, accurate documentation and parts inventory, collaboration with customers and team members, and continuous improvement through training and feedback. The technician also provides equipment-use training and reports customer satisfaction and service or sales opportunities to management.

Requirements

• Possess an EL 06 License.
• Have proficiency in electronics and networking fundamentals.
• Have strong written and oral communication skills.
• Be proficient in MS Office and basic PC skills.
• Be able to work independently and collaboratively in a team environment.
• Be physically able to carry and move equipment weighing up to 70 lbs.
• Be able to work in challenging positions, including climbing ladders or working within ducts.

Nice To Haves

• Networking certification.
• Extensive experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

Responsibilities

• Install and repair inventory control and video equipment in retail environments.
• Complete installations and repairs safely and effectively.
• Manage service calls efficiently and maintain accurate records of work performed.
• Collaborate with customers and team members to address issues promptly.
• Train customers on equipment use.
• Stay current with training and certifications and apply feedback to improve service delivery.
• Maintain an accurate parts inventory to support first-time fixes and efficient operations.
• Report regularly to management on customer satisfaction and service or sales opportunities identified during visits.

Benefits

• Competitive pay; the posting gives a hiring hourly range of $25.00–$38.00 and an annual hiring salary range of $52,000–$71,000.
• Comprehensive benefits package, including 401(k), medical, dental, and vision care, available from day one.
• Paid vacation, holidays, and sick time.
• Extensive product, on-the-job, and cross-training opportunities.
• Encouraging and collaborative team environment.
• Commitment to safety through the Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed