Retail Sales Support Specialist - Godiva, Ala Moana Center - Part Time

Macy's•Honolulu, HI

18h•Onsite

About The Position

The Vendor Paid Merchandise Selling Support Colleague supports the Godiva brand at Macy’s Ala Moana Center. The role assists customers with product selection, uses vendor-specific product expertise to help customers make informed choices, and supports sales. It also maintains merchandise standards and selling-floor presentations, keeping the shopping environment neat, clean, organized, and ready for customers. The position requires regular, dependable attendance and punctuality and may involve other customer-facing tasks as needed.

Requirements

Exceptional customer service skills.
Strong merchandising skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to use a calculator.
Ability to work independently with minimal supervision.
Ability to multitask in a fast-paced environment.
Ability to collaborate as a team member.
Energetic and positive attitude, with strong communication and interpersonal skills.
Vision and creativity.
Flexible schedule and availability to work retail hours, which may include days, evenings, weekends, and holidays.
Ability to meet the position’s physical requirements, including lifting at least 30 pounds, standing for at least two consecutive hours, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Close vision and color vision.
Ability to frequently use computers and other technology needed to perform job functions.

Responsibilities

Make the customer the top priority.
Use product knowledge to increase sales by educating and assisting customers with product choices.
Maintain and recover the selling floor, ensuring sizes, colors, and styles are available.
Support appropriate selling-floor presentations by promoting events and merchandise assortments.
Keep fitting rooms customer-ready by clearing brand-specific merchandise promptly and returning it to the appropriate selling-floor area.
Provide a friendly and helpful customer experience.
Drive and exceed department goals by executing Macy’s initiatives that support the business.
Communicate with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers to support sales and event promotions.
Follow all safety and security policies and procedures.
Complete other customer-facing tasks as needed.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.