Retail Sales Specialist - Polo, Kings Plaza - Full Time
About The Position
The Retail Sales Specialist is affiliated with a specific vendor brand and uses vendor product knowledge and strong selling skills to drive brand revenue. The role focuses on creating an enhanced shopping experience, delivering exceptional service, and making the customer the priority. The specialist advocates for customers and communicates customer opportunities to store leaders and vendor representatives. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. Retail hours may include days, evenings, weekends, and holidays. The role includes delivering memorable customer experiences, driving vendor sales, supporting business-driving opportunities, educating customers about products, converting customers into clients, maintaining store readiness, and executing shortage-prevention initiatives. The specialist also performs other customer-facing vendor-specific duties as needed and is expected to maintain dependable attendance and punctuality. The position involves constant movement and standing for at least two consecutive hours. It may require stooping, kneeling, crouching, climbing ladders, reaching above eye level, and lifting or moving at least 30 pounds. Visual requirements include close and color vision, depth perception, and focus adjustment.
Requirements
- High school diploma or equivalent; candidates with this qualification are encouraged to apply.
- At least 1 year of previous merchandising or retail experience.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Basic math skills, including addition, subtraction, multiplication, and division, and ability to use a calculator.
- Self-starter who can work independently and as part of a team.
- Good time-management skills and ability to complete projects in a timely manner.
- Comfort using computers and frequent use of RF equipment.
- Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and holidays.
- Ability to stand for at least two consecutive hours and handle constant movement.
- Ability to lift or move at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level as needed.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Deliver a memorable customer experience and ensure the customer is the priority.
- Drive vendor sales by consistently demonstrating exceptional selling skills.
- Partner with the Customer Experience Manager to identify opportunities that drive top-line sales.
- Use product knowledge to educate and assist customers in making the best choice.
- Convert customers into clients.
- Maintain high customer-readiness standards and a clean, neat, easy-to-shop store environment.
- Ensure shortage-prevention initiatives are executed.
- Perform other customer-facing, vendor-specific duties as needed and other duties as assigned.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
