Retail Sales Representative I, II, III

Astound Broadband • Sequim, WA

2d • $17 - $26

About The Position

Astound is hiring Retail Sales Representatives to sell the company’s products and service packages and help customers select options that fit their needs. The role demonstrates Astound services to retail-center visitors, communicates current promotions, reviews customers’ existing service, and looks for opportunities to introduce appropriate offerings and improve customer satisfaction.

Representatives address customer questions and concerns, use billing and sales tools to find information, and process installation, service-change, disconnection, and trouble-call work orders in accordance with departmental procedures. They also accept and record payments, balance the cash drawer daily, track sales productivity, and submit complete and timely paperwork. The role calls for a neat, respectful, customer-focused presence and ongoing development of product and equipment knowledge.

Requirements

• High school diploma or equivalent.
• Strong interpersonal skills and the ability to relate to customers, peers, and management.
• Positive, pleasant, respectful, friendly, enthusiastic, and outgoing demeanor.
• Thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Ability to diagnose and solve problems.
• Ability to follow direction and follow through.
• Good judgment and proactive decision-making skills.
• Ability to adapt to change.

Nice To Haves

• Phone customer support or service-related background in a call center environment.
• Bilingual skills.
• Cable television industry experience.
• Telecommunications experience.

Responsibilities

• Sell target products and packages and explain system prices, channels, services, and packages to customers and prospective customers.
• Demonstrate Astound products and services to visitors at the retail center.
• Communicate current promotions and offers to potential customers.
• Build rapport with visitors, ask questions, and match customers with packages suited to their needs.
• Review customers’ current service and introduce new services when appropriate.
• Assess customer satisfaction and take steps to support a positive customer experience.
• Seek opportunities to enhance the company’s image with customers.
• Maintain a neat appearance and show respect for customers and their property.
• Provide accurate and efficient feedback on customer issues by improving technical knowledge of services and equipment.
• Use the billing system and other sales and marketing tools to identify information and answer customer inquiries.
• Resolve customer questions and concerns through active listening, clear communication, and confirmation of customer understanding.
• Process installation, service-change, disconnection, and trouble-call work orders according to departmental policies and procedures.
• Receive customer payments, issue receipts, enter payments into customer accounts, and balance the cash drawer daily.
• Track sales progress and document productivity using company-provided forms and reports.
• Ensure required paperwork is legible, complete, and submitted on time.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing based on tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying by state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED