Field Support Representative I, II, III

Canon Business Process Services • Fort Washington, PA

11d

About The Position

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services for Office Service Representatives and others who are out of the office. The FSR has a home location but is scheduled to visit other client sites within the region, providing services across multiple disciplines, including fax, print, mail, reception, and other assigned duties. The position requires heavy travel, up to 75%, and reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed.

The FSR supports customer satisfaction and site operations by handling mail, packages, supplies, copying, faxing, shipping, and administrative tasks. Depending on site needs and direction from the Site Manager, duties may also include reception, maintaining kitchen and conference areas, moving boxes or furniture, changing light bulbs, scanning documents, and preparing reports to measure productivity and billing charges. The role requires learning new features and functionality of office automation equipment as technology changes.

Physical activity includes bending, reaching, lifting, and prolonged periods of sitting or standing. The employee may lift or move up to 50 pounds.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience working in a mailroom or professional office environment.
• Ability to perform basic job functions under general direction.
• Basic knowledge of metering, weighing, logging, and other shipping procedures.
• Basic computer skills.
• Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, meters, stampers, tracking systems, photocopiers, and color copiers, with general direction.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Adherence to and support of CBPS Core Values: focusing on results and customers, being innovative and quality-driven, and performing ethically.
• Good organizational skills.
• Ability to perform physical activity including bending, reaching, lifting, and prolonged sitting or standing; may lift or move up to 50 pounds.
• Reliable public transportation or a clean driving record and personal vehicle, due to travel between client sites.

Responsibilities

• Promote customer satisfaction by understanding customer expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare outgoing mail and packages by wrapping, sealing, weighing, affixing postage, and dispatching items in accordance with postal regulations.
• Prepare scheduled inter-office pouches for client affiliates, where applicable.
• Process outgoing overnight items, including Federal Express and UPS shipments, and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review records for accuracy and completeness.
• Deliver legal packages in a timely manner where required, obtaining signatures and documentation to confirm delivery.
• Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and maintain a neat supply area.
• Handle items for distribution to client employees, affiliates, dealers, or other recipients.
• Estimate runtimes for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines; send and receive faxes, maintain accurate logs, generate activity and confirmation reports when appropriate, and confirm receipt with recipients as needed.
• Perform administrative duties such as inserting, copying, photocopying, and faxing.
• Learn new features and functionality of copying, faxing, scanning, and shipping equipment as introduced at client sites.
• As directed by the Site Manager, set up and maintain client kitchen areas and conference rooms, order food, and make coffee.
• As directed by the Site Manager, provide reception services, including answering telephones, taking messages, and greeting visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
• As directed by the Site Manager, perform document scanning and prepare outgoing items for shipping.
• Perform additional responsibilities that other employees at the site do not perform, as assigned.
• Prepare reports to measure productivity and calculate billing charges, as needed.
• Work overtime and meet deadlines.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED