Field Support Representative I, II, III

Canon Business Process Services, Inc. • Fort Washington, PA

13d

About The Position

Under direct supervision, the Field Support Representative (FSR) works in a temporary in-house talent pool that provides replacement and short-term administrative services when Office Service Representatives or other staff are out of the office. The FSR has a home location and is scheduled to visit other client sites within the region to provide services including faxing, printing, mail, reception, and other assigned duties. The position requires heavy travel, up to 75%, and reliable public transportation or a clean driving record and personal vehicle. Business travel expenses are reimbursed.

The role supports client operations by handling mail, packages, supplies, copying, faxing, shipping, and general administrative tasks. Depending on the site and direction of the Site Manager, duties may also include reception, conference-room and kitchen upkeep, document scanning, moving items, and preparing productivity or billing reports.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience working in a mailroom or professional office environment.
• Ability to perform basic job functions under general direction.
• Basic knowledge of metering, weighing, logging, and other shipping procedures.
• Basic computer skills.
• Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, metering and stamping equipment, tracking systems, and photocopiers, including color copying.
• Excellent customer service, professional attitude, and professional appearance.
• Ability to work overtime and meet deadlines.
• Good organizational skills.
• Ability to perform physical activities including bending, reaching, lifting, and prolonged sitting or standing; may lift and/or move up to 50 pounds.
• Adherence to and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven, and Performing Ethically.
• Reliable public transportation or a clean driving record and personal vehicle for travel between client sites.

Responsibilities

• Provide customer service to internal and external customers by understanding expectations, proactively identifying and resolving issues, and building relationships.
• Receive, sort, and deliver incoming mail and packages within established time frames; prepare and dispatch outgoing mail and packages according to postal regulations.
• Prepare scheduled inter-office pouches when applicable and process overnight shipments such as Federal Express and UPS to meet deadlines.
• Log incoming and outgoing items and check records for accuracy and completeness; obtain signatures and delivery documentation for legal packages when required.
• Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and maintain a neat supply area.
• Estimate run times for photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
• Operate fax machines; send and receive faxes, maintain logs, generate reports where appropriate, and confirm receipt when necessary.
• Perform administrative duties such as inserting, copying, photocopying, faxing, scanning, and preparing outgoing items for shipping.
• Learn new features and functions of office automation equipment as they are introduced at client sites.
• As directed by the Site Manager, maintain kitchen and conference-room areas, order food, make coffee, provide reception services, move boxes, supplies, or furniture, replace light bulbs, and perform other site-specific duties.
• Prepare reports to measure productivity and calculate billing charges when required.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide.
• Reimbursement of business travel expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED