Field Support Representative I, II, III

Canon Business Process Services • San Francisco, CA

6d • Onsite

About The Position

Under direct supervision, the Field Support Representative is assigned to a temporary in-house talent pool that provides replacement and short-term administrative services for Office Service Representatives and other employees who are out of the office. The role has an assigned home location but requires travel to other client sites within the region to provide services in areas such as faxing, printing, mail, reception, and other assigned duties. The position requires heavy travel, up to 75%, using reliable public transportation or a personal vehicle with a clean driving record. Business travel expenses are reimbursed.

The representative provides customer service and handles incoming and outgoing mail, packages, overnight shipments, and inter-office pouches. Duties also include supply distribution and inventory, photocopying, faxing, scanning, and other administrative support. Depending on the site and direction of the Site Manager, the role may include maintaining kitchen and conference areas, reception work, moving supplies or furniture, replacing light bulbs, shipping preparation, and preparing productivity or billing reports.

The role requires physical activity such as bending, reaching, lifting, and prolonged sitting or standing, and may involve lifting or moving up to 50 pounds. The representative may need to work overtime and meet deadlines. The employer offers competitive pay and benefits, training and development programs, opportunities to advance from within, a positive work and client environment, and nationwide employee discounts.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience working in a mailroom or professional office environment.
• Ability to perform basic job functions under general direction.
• Basic knowledge of metering, weighing, logging, and other shipping procedures.
• Basic computer skills.
• Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, metering and stamping equipment, tracking systems, and photocopiers, including color copiers.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Good organizational skills.
• Ability to travel up to 75% and use reliable public transportation or a personal vehicle with a clean driving record.
• Ability to perform physical activities including bending, reaching, lifting, and prolonged sitting or standing; may lift or move up to 50 pounds.

Responsibilities

• Provide customer service that supports internal and external customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
• Prepare outgoing mail and packages by wrapping, sealing, weighing, affixing postage, and dispatching items in accordance with postal regulations.
• Prepare scheduled inter-office pouches for client affiliates, where applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review them for accuracy and completeness.
• Deliver legal packages promptly where required, obtaining signatures and documentation to confirm delivery.
• Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, and keep supply areas neat.
• Estimate runtime for small and medium photocopy jobs; check copies for quality and accuracy; produce bound copies when requested; and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate logs, prepare activity or confirmation reports where appropriate, and confirm receipt when necessary.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• Learn new features and functions of office automation equipment as introduced at client sites.
• As directed by the Site Manager, maintain client kitchen and conference areas, order food, and make coffee.
• As directed by the Site Manager, answer telephones, take messages, and greet visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
• Perform document scanning and prepare outgoing items for shipping when requested.
• Perform additional responsibilities assigned at the site and, when applicable, prepare productivity reports and billing charges.
• Adhere to and support CBPS Core Values: focusing on results and customers, being innovative and quality-driven, and performing ethically.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED