TCC - ND Praire Stone Center - RSR - FT - T-Mobile
JM Wireless•Fargo, ND
About The Position
The Retail Sales Representative works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role focuses on providing customer service, building lasting relationships, developing knowledge of wireless products and pricing plans, and meeting assigned performance metrics. The representative works with store management and colleagues to operate the retail facility and support customers with activations, account changes, bill payments, equipment replacements, accessories, plan changes, and upgrades.
Requirements
- High school diploma or GED.
- At least 6 months of retail and/or sales experience with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem solve, analyze results, plan for the future, and make sound decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Greet customers in the store, answer phones, assess customer needs, and provide world-class customer service.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across all business channels.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
- Ensure compliance with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and assist with service activations, changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Medical, dental, and vision benefits.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
