TCC Wireless - FL Lehigh Acres- RSR - FT - T-Mobile.

JM Wireless•Lehigh Acres, FL

5d•Onsite

About The Position

The Retail Sales Representative works in a fast-paced, high-energy environment and connects customers with the T-Mobile brand. The role focuses on providing customer service, building lasting relationships, understanding wireless devices and plans, and achieving sales and performance goals. The position includes supporting store operations and maintaining the retail facility.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
Ensure compliance with company policies and procedures.
Maintain the store appearance, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs through questions and support service activations, changes and bill payments, equipment replacement, accessory sales, plan changes, and upgrades.
Achieve assigned performance metrics.