TCC Wireless - IN Munster - PT - RSR - T-Mobile.

JM Wireless • Munster, IN

7d

About The Position

The Part-Time Retail Sales Representative works in a fast-paced, high-energy retail environment as a connection between customers and the T-Mobile brand. The role involves learning about wireless devices and pricing plans, creating lasting customer and colleague relationships, and delivering customer service while meeting assigned performance metrics and revenue goals.

The representative supports store operations alongside management, including opening and closing, cash handling, inventory counts, and deposits. The role also includes maintaining store standards and complying with company policies and procedures.

Requirements

• High school diploma or GED.
• At least 6 months of experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient, and empathetic demeanor.
• Ability to problem solve, analyze results, plan for the future, and make sound decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Reliable transportation.
• Ability to stand for long periods on the sales floor.
• Ability to move and/or lift up to 25 pounds.

Responsibilities

• Greet customers, answer phones, assess customer needs, and provide world-class customer service.
• Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
• Build relationships with TCC Wireless employees and customers across business channels.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits.
• Comply with company policies and procedures.
• Maintain the store, back room, restrooms, and individual work area according to retail store standards.
• Explore customer needs and assist with service activations, service changes, bill payments, equipment replacements, accessory sales, price plan changes, and upgrades.
• Achieve assigned performance metrics.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Phone service discounts.
• Development and growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED