TCC Wireless - Deltona - RSR - FT - T-Mobile.
About The Position
The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on delivering customer service, developing lasting customer and colleague relationships, learning wireless products and pricing plans, and achieving assigned performance metrics. Compensation is described as base pay plus commission, with the opportunity to make up to $20+/hour all in. The position supports store operations, helps customers with wireless service and equipment needs, and maintains the retail facility in accordance with company standards and policies. Duties and responsibilities may change at any time with or without notice.
Requirements
- High school diploma or GED.
- At least 6 months of retail and/or sales experience with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem solve, analyze results, plan for the future, and make good decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Greet customers, answer phones, assess customer needs, and provide world-class customer service.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across all channels of the business.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
- Ensure compliance with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Medical, dental, and vision
- 401k match
- Phone service discounts
- Development and growth opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
