TCC Wireless - IL Montgomery - RSR - PT - T-Mobile

JM Wireless•Montgomery, IL

8d•$15 - $17•Onsite

About The Position

The Retail Sales Representative (RSLSREP) works in a fast-paced, high-energy retail environment as a connection between customers and the T-Mobile brand. The role involves learning wireless products and pricing plans and building lasting relationships with customers and colleagues. The representative provides customer service, supports sales and revenue goals, and assists with the day-to-day operation of the retail store.

Requirements

High school diploma or GED.
At least 18 years of age.
At least 6 months of experience in retail and/or sales with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Greet customers, answer phones, assess customer needs, and provide world-class customer service.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Follow company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Explore customer needs and assist with service activations and changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.