TCC - IL Bartlett - RSR - PT - T-Mobile
About The Position
The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on providing excellent customer service, building lasting relationships with customers and colleagues, and developing knowledge of wireless devices and service plans. Compensation includes base pay and commission, with the posting advertising potential earnings of $20 or more per hour all in. The representative supports store operations and sales goals, assists customers with wireless services and products, and helps maintain the retail facility. Duties and responsibilities may change at any time, with or without notice. The position’s essential functions must be performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- At least 6 months of retail and/or sales experience with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Greet customers, answer phones, assess customer needs, and provide world-class customer service.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across all business channels.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
- Comply with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and support service activations, account changes, bill payments, equipment replacements, accessory sales, price-plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
