TCC - IL Bartlett - RSR - FT - T-Mobile
About The Position
The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role involves learning about phones and pricing plans, building lasting relationships with customers and colleagues, providing customer support, and achieving assigned performance metrics. The position is with TCC Wireless, a T-Mobile Premium Retailer, and offers base pay plus commission, with the opportunity to make up to $20 or more per hour all in. The employee must be able to perform the essential functions of the position with or without reasonable accommodation. Duties may change at any time, with or without notice.
Requirements
- High school diploma or GED.
- At least 6 months of experience in retail and/or sales with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, and make sound decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Provide customer service by greeting customers, answering phones, and assessing customer needs.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across business channels.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
- Ensure compliance with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and support service activations, service changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Phone service discounts.
- Development and growth opportunities.
- Base pay and commission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
