TCC Wireless - FL Ocala Pine - RSR - FT - T-Mobile

JM Wireless• Mt Dora, FL, US, FL

About The Position

TCC Wireless, a T-Mobile Premium Retailer, is hiring a full-time Retail Sales Representative. The role works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The representative builds lasting customer and colleague relationships, stays knowledgeable about phones and pricing plans, and contributes to store performance through customer service and sales. The posting advertises potential total earnings of $20+ per hour through base pay and commission. The position requires the ability to perform its essential functions with or without reasonable accommodation. The employee may work with store management to open, close, and operate the retail facility, and is expected to meet assigned performance metrics and follow company policies and procedures. The role requires night, weekend, and holiday availability, prolonged standing, and the ability to lift or move up to 25 pounds. Fluency in English and Spanish is required.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Availability to work nights, weekends, and holidays in a retail environment.
Fluency in English and Spanish.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

Proficiency in multiple languages is highly encouraged.

Responsibilities

Provide world-class customer service by greeting customers, answering phones, and assessing customer needs.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across all business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Ensure compliance with company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail store standards.
Explore customer needs and support service activations, changes and bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.