Retail Sales Representative

TCC•Grand Rapids, MI
•Onsite

About The Position

At TCC, Verizon Authorized Retailer, the Retail Sales Representative helps customers find wireless products and services that meet their needs while building trust and strong customer relationships. The role includes opening the store, welcoming customers, serving customers in person and over the phone, and delivering solutions that create value and exceed expectations. The representative balances sales performance with genuine customer care and participates in ongoing training, collaboration, career development, and community involvement. The position is based in a retail storefront environment and may require work at multiple locations and travel of approximately 10%, depending on business needs. Compensation includes a competitive hourly rate, uncapped commission, bonuses, and profit sharing. The posting gives an average salary of $55,000–$65,000 per year, guaranteed hourly pay, and same-day pay options.

Requirements

  • At least a high school diploma.
  • Ability to work guaranteed full-time hours.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to work in a retail storefront environment.
  • Reliable transportation.
  • Ability to work in multiple locations if required.
  • Ability to stand, sit, walk, and bend for extended periods; frequent standing is required.
  • Ability to lift 10 pounds as needed.
  • Ability to travel approximately 10%, based on business needs.
  • Legally authorized to work in the United States.

Nice To Haves

  • Telecommunication or wireless sales experience.
  • Experience in a fast-paced wireless retail sales position.
  • Motivation to work in a competitive, goal-driven sales environment where performance is rewarded.

Responsibilities

  • Open the store and welcome customers.
  • Build connections with customers and understand their needs.
  • Deliver wireless solutions and create value for customers through in-store and phone interactions.
  • Meet sales goals while providing genuine customer care.
  • Participate in training, collaboration, career development, and community involvement.

Benefits

  • Career development
  • Paid time off
  • Paid community time
  • Paid Employees Matter Day
  • Community grant opportunities
  • Employee resource groups
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Long-term and short-term disability benefits
  • Critical and accident benefits
  • Family-related time off
  • Employee assistance program
  • Employee referral program
  • Verizon wireless discount options
  • Rewards and recognition
  • Uncapped commission
  • Bonuses
  • Annual profit-sharing bonus
  • Guaranteed hourly pay
  • Same-day pay options
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