TCC Wireless - MN Edgewood Dr & Woida - RSR - FT - T-Mobile

JM Wireless•Baxter, MN

About The Position

The Retail Sales Representative works in a fast-paced, high-energy retail environment and serves as a connection between customers and the T-Mobile brand. The role focuses on understanding wireless products and pricing plans, building lasting customer and colleague relationships, providing customer support, and achieving assigned performance metrics. Compensation includes base pay and commission, with potential earnings of up to $20 or more per hour all in. The position supports retail store operations, including opening and closing, cash handling, inventory counts, and deposits. It also involves maintaining store standards and following company policies and procedures. The employee must be able to perform the essential functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 6 months of retail and/or sales experience with a strong customer focus.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem solve, analyze results, plan for the future, and make sound decisions.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Provide customer service by greeting customers, answering phones, and assessing customer needs.
Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
Build relationships with TCC Wireless employees and customers across business channels.
Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operational control standards.
Follow company policies and procedures.
Maintain the store, back room, restrooms, and individual work area according to retail standards.
Explore customer needs and provide support with service activations, service changes, bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
Achieve assigned performance metrics.