About The Position

As a Retail Sales & Recovery Colleague, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You maintain a clean, organized, visually engaging store by maintaining merchandise displays, tidying fitting rooms, and keeping the sales floor customer-ready. You foster a friendly environment that encourages customers to return and support your team in achieving sales goals through consistent, high-quality service. Colleagues prepare for the day by making sure the sales floor is ready for customers and reviewing goals, new arrivals, top sellers, and promotions. They welcome customers, build friendly personal conversations, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share Loyalty program benefits, help customers complete their shopping experience, and collaborate with colleagues to serve customers and communities. Colleagues work to improve, take pride in their work, achieve sales goals, and contribute to individual and store results.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
  • Be comfortable using electronic devices.
  • Meet the physical requirements of talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
  • Stand for at least two consecutive hours and lift at least 25 pounds.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Prepare the sales floor for customers by keeping it clean, organized, and ready for business.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Welcome customers warmly and create friendly, personal conversations.
  • Recover the sales floor and fitting rooms to maintain a shoppable space.
  • Update signs and pricing and support merchandise moves as needed.
  • Share Loyalty program benefits and ensure customers have what they need.
  • Support colleagues with honesty, care, and collaboration.
  • Take pride in the work, pursue improvement, and contribute to sales goals and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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