Retail Sales Program Manager - Jacksonville, FL
Florida Home Air Conditioning•Jacksonville, FL
•$55,000 - $65,000•Onsite
About The Position
Florida Home Air Conditioning, part of the ARS family of brands, is seeking an experienced Retail Lead Generation Program Manager to lead and grow its retail lead generation program throughout the Jacksonville market. The role manages Lead Generators, also known as Sales Support Associates (SSAs), stationed at retail partner locations. It focuses on generating qualified HVAC leads, improving appointment conversion, developing team performance, and maintaining effective retail partnerships.
Requirements
- At least 2 years of proven sales experience.
- Strong leadership, communication, organizational, and interpersonal skills.
- Ability to motivate, coach, and develop employees.
- Ability to manage multiple retail locations, schedules, and performance goals.
- Strong understanding of sales processes, customer engagement, and lead generation strategies.
- Ability to analyze performance metrics and use data to improve results.
- Ability to work evenings and weekends based on retail business needs.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Previous supervisory, team leadership, or sales management experience.
- Experience managing retail sales teams, Lead Generators, or Sales Support Associates.
- Background in HVAC, home improvement, home services, or retail partnership programs.
- Experience recruiting, training, and managing performance-based sales teams.
- Familiarity with CRM systems, sales reporting, and Microsoft Office applications.
- Additional relevant training, certifications, or equivalent education.
Responsibilities
- Lead and manage the retail lead generation program across assigned retail partner locations in the Jacksonville market.
- Drive qualified HVAC sales leads and appointment opportunities through retail engagement strategies.
- Monitor daily, weekly, and monthly lead generation goals, conversion rates, and team performance.
- Analyze sales activity, lead quality, and performance metrics to identify opportunities for improvement.
- Develop and implement strategies to increase customer engagement, lead generation, and appointment conversion.
- Recruit, interview, hire, train, and develop Lead Generators (SSAs).
- Establish individual and team performance expectations, goals, and accountability standards.
- Conduct coaching sessions, performance reviews, and field observations to improve results.
- Create and manage Lead Generator schedules to ensure coverage during peak retail traffic hours.
- Motivate and recognize team members through incentives, coaching, and ongoing development.
- Build and maintain relationships with retail store management and regional partners.
- Ensure compliance with retail partner guidelines, company policies, and program standards.
- Conduct store visits to evaluate employee performance, customer engagement, and program execution.
- Coordinate retail promotions, special events, and lead generation initiatives.
- Collaborate with branch sales leadership to improve lead quality, appointment setting, and sales results.
- Maintain accurate reporting of staffing, lead generation activity, and program performance.
Benefits
- Year-round, stable work.
- Performance-based bonus opportunities.
- Take-home company vehicle, gas card, and maintenance plan.
- Paid training and ongoing professional development.
- Health insurance options starting as low as $5 per week.
- 401(k) with company match.
- Paid time off and holiday pay.
- Employee discounts and growth potential within a national brand.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
