Retail Sales or Stock - Last Chance Phoenix

Nordstrom•Phoenix, AZ

10d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role focuses on providing a quick, easy customer experience and keeping the store clean and clutter-free. Team members may work in different areas of the store as needed, supporting the salesfloor, stockrooms, and customers. Positions are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service team members help keep the salesfloor ready by re-merchandising, straightening, sizing, and replenishing merchandise; assist customers with in-store, online, and mobile transactions at checkout; support fitting room operations; sort and return clothing to the salesfloor; organize stockrooms; check in and ticket merchandise accurately; use store technologies; follow operational, merchandise, and asset protection standards; and promote programs such as Nordstrom Rewards. Stock Support and Fulfillment team members receive and unload freight, unpack and deliver merchandise to selling departments, fulfill customer orders, prepare shipments, and use inventory management systems to scan, process, and research shipments. They also help maintain clean and organized selling floors and stockrooms and provide general store support, including event setup, backroom organization, markdowns, and moving store fixtures. The position requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, frequent hand use, and handling merchandise, including bulky or awkward items. Team members regularly lift up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. Pay varies by role: Sales or Cashier roles are listed at $17.10–$17.80 per hour, and Logistics roles at $18.45–$19.20 per hour. The posting also gives a general listed pay range of $17.10–$17.80 per hour. Offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready through re-merchandising, straightening, sizing, and replenishing merchandise.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms; operate the point-of-sale system and bag purchases.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in store technologies.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.