Bilingual Spanish - Retail Sales Manager

My Wireless•Palm Desert, CA

1d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches the team to provide excellent customer service, build a loyal client base, and exceed sales targets while overseeing the daily operation of the store. Bilingual Spanish is preferred, though it may not be required depending on the location. The role includes hiring, scheduling, training, developing, and coaching team members; maintaining staffing; building customer and business accounts; and ensuring the store operates safely and in accordance with company standards, policies, and legal requirements. The manager is also expected to maintain professional and technical knowledge through workshops, publications, and professional networks. The position involves spending most of the time standing and walking, moving around for prolonged periods, and occasionally lifting or moving objects weighing up to 10 pounds. It also requires frequent reaching and may involve climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The employee needs dexterity to work with small mobile-phone components and the ability to view a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.

Nice To Haves

Bilingual Spanish; preferred, though it may not be required depending on the location.
Management experience in the wireless industry.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Hire, schedule, train, retain, and develop staff to maintain appropriate location staffing.
Lead the team in delivering an extraordinary customer experience and achieving sales targets.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store, conduct inventory counts, secure devices, and merchandise according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure the location complies with legal requirements.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.