Retail Sales Leader

Bonobos • Charlotte, NC

8d • Onsite

About The Position

PHOENIX Retail, LLC is hiring a Lead Guide, also known as a Retail Sales Leader, for the Bonobos Guideshop at Atherton Mill. Bonobos offers a personalized, appointment-based retail experience with one-on-one service and expert fit advice. The Lead Guide is a customer-focused, fit-focused sales leader who uses product knowledge to deliver an exceptional customer experience and drive sales. The role includes coaching Guides, carrying out Guideshop opening and closing duties, and assuming management responsibilities when the Guideshop Manager is unavailable.

Requirements

• Have 2–5 years of retail or sales experience in a leadership capacity, or relevant experience.
• Consistently achieve personal and overall store sales goals.
• Be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Have knowledge of men's fashion, fabrics, styles, and fit.

Nice To Haves

• Know or want to learn as much as possible about men's fashion, fabrics, styles, and fit.
• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued.
• Be enthusiastic about coaching and mentoring a team and inspired to lead by example.
• Create and ensure a cohesive work environment that inspires engagement.
• Be self-motivated and confident in the ability to network and generate leads.
• Have strong time management and organizational skills, and be skilled at written and verbal communication.

Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results.
• Coach Guides during scheduled shifts to provide an exceptional customer experience.
• Execute opening and closing Guideshop duties as assigned.
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available.
• Support the Guideshop expense budget, payroll control, and procedural compliance.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match.
• Full-time and part-time associates may be eligible to participate in the Bonobos Guideshop Incentive Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed