Retail Sales Lead

Road Runner Sports•Campbell, CA

About The Position

The Retail Sales Lead models and drives a WOW Customer Experience-focused selling culture and provides consistent leadership and support to achieve or exceed sales and profitability goals. In partnership with the store’s leadership team, this role leads by example across performance areas including the WOW Experience, Fit Zone, and KPI metrics, while exemplifying and fostering Road Runner Sports’ mission and values. The role reports directly to the Retail Store Manager. The Retail Sales Lead supports a high-performance customer team through coaching, training, recognition, and accountability; maintains store presentation and operational standards; and helps ensure strong customer experiences, sales results, and compliance. The position requires schedule flexibility, including irregular hours, evenings, and weekends based on business needs. The role may also perform other essential duties as assigned. Compensation is listed as $20.00–$24.00 per hour, with the overview noting a $20.00 base plus bonus of $4.00 or more per hour.

Requirements

High school diploma or equivalent required.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Leadership skills, including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and adaptability to changing priorities.
Successful completion of a background check after acceptance of a potential offer and before the start date.

Nice To Haves

Associate’s degree from an accredited college or university and 1 year of related experience, or an equivalent combination of education and experience.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual execution, standards, and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support and maintain strong inventory management and data integrity routines.
Support and maintain operational execution and compliance activities.
Support and maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Maintain availability and flexibility to accommodate business scheduling needs, including irregular hours, evenings, and weekends.
Conduct Quality Reviews (QRs).
Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct thorough team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned from time to time.