Retail Sales Lead

Road Runner Sports•Portland, OR

9d•$18 - $22

About The Position

The Retail Sales Lead models and drives a customer-focused selling culture, provides consistent leadership and support to achieve or exceed sales and profitability goals, and exemplifies Road Runner Sports’ mission and values. In partnership with the store leadership team, the role leads by example across the WOW Experience, Fit Zone, and KPI metrics, and reports directly to the Retail Store Manager. The position leads and supports the customer-facing team through coaching, training, recognition, and accountability; ensures strong customer experience, visual merchandising, inventory management, operational execution, and compliance; and helps manage staffing and labor according to business needs. The Retail Sales Lead may open and close the store and lead the sales floor when the Store Manager is absent. Scheduling requires flexibility, including irregular hours, evenings, and weekends. Compensation is listed as $18.00–$22.00 per hour. The overview describes $22.00 per hour as a base of $18.00 plus bonus of $4.00 or more per hour. A successful candidate must complete a background check after accepting a potential offer and before the start date.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective interpersonal communication skills in verbal and written formats.
Openness to feedback and adaptability to changing priorities.
Ability to work a flexible schedule, including nights and weekends depending on business needs.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience preferred, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture preferred.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience, including visual standards and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support and maintain inventory management and data integrity routines.
Support and maintain operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a flexible schedule, including irregular hours, evenings, and weekends, based on business needs.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.