Retail Sales Lead

Johnnie-O Clothing • Delray Beach, FL

3d

About The Position

Johnnie-O is seeking a Retail Sales Lead to deliver an exceptional customer experience, build lasting customer relationships, and contribute to store success. The role helps create a welcoming, on-brand environment where customers connect with the products and the Johnnie-O lifestyle. The position combines personalized customer service and selling with sales-floor presentation, inventory support, transaction processing, and other store operations.

Requirements

• At least 4 years of retail or customer service experience.
• Strong interpersonal skills and a genuine ability to connect with people.
• A proactive, solutions-oriented approach to customer service.
• Ability to adapt to a fast-paced environment and handle multiple priorities.
• Comfort working a flexible schedule that includes evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Nice To Haves

• Retail or customer service experience in apparel or premium lifestyle brands.

Responsibilities

• Welcome customers with a friendly, authentic approach that reflects the Johnnie-O brand.
• Understand customers' needs, style preferences, and fit requirements through listening and engagement.
• Provide product feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events with customers.
• Maintain a client book and follow up with customers to build long-term relationships.
• Meet or exceed individual sales goals.
• Proactively engage customers and recommend additional products to contribute to store sales.
• Participate in customer outreach, appointment-based selling, and event support.
• Keep the sales floor and fitting rooms clean, organized, and fully stocked.
• Assist with restocking, re-merchandising, and seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions, returns, and exchanges efficiently and accurately.
• Follow cash-handling procedures and maintain accuracy in the POS system.
• Assist with back-of-house and replenishment work, price changes, markdowns, transfers, and other operational tasks as needed.

Benefits

• Commission opportunities
• Paid time off, including vacation and paid sick time
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Short-term disability insurance
• Retirement savings plan
• Bonus opportunities
• Employee discount
• Casual dress policy
• Potential career growth
• Family-oriented working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed