Retail Sales Lead

Road Runner Sports•Elkridge, MD

About The Position

The Retail Sales Lead models and drives a WOW Customer Experience-focused selling culture and provides consistent leadership and support to achieve or exceed sales and profitability goals. Working with the store’s leadership team, this role leads by example across the WOW Experience, Fit Zone, and KPI metrics, while exemplifying and fostering Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The role includes coaching, training, and recognizing team members; supporting store operations, merchandising, inventory, and compliance; and helping address employee concerns. The Retail Sales Lead may open or close the store and lead the sales floor in the Store Manager’s absence. Scheduling flexibility is required, including irregular hours, evenings, and weekends based on business needs. Compensation is listed as $17.50–$21.50 per hour, with the overview describing a $17.50 base plus bonus of $4.00 or more per hour. After acceptance of a potential offer, successful completion of a background check is required before the start date.

Requirements

High school diploma or equivalent required.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Leadership skills, including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and an open-minded, adaptable approach to changing priorities.

Nice To Haves

Associate’s degree from an accredited college or university and 1 year of related experience, or an equivalent combination of education and experience.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain the branded store experience through visual execution, standards, and recovery.
Develop, support, and retain a high-performance team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data integrity routines.
Support operational execution and compliance activities.
Help maintain a safe work environment through ongoing safety training.
Coach and role model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a schedule flexible to business needs, including irregular hours, evenings, and weekends.
Conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct thorough team meetings, highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties that may be assigned from time to time.